Brinks Home Security

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression.

First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues.

In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system.

Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance.

The final straw for me was when I decided to cancel my service with Brinks.

To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so.

Overall, my experience with Brinks Home Security has been disappointing.

The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.

Brinks told my 90 year old grandmother that the battery in her system needed to be replaced in September 2023 and that she can do it herself.

When she did as they instructed, it cut the connection from her system to the Brinks alert system.

She has been trying to get Brinks to come out to reconnect it since September and has made $224 in payments during this time.

4 appointments scheduled, 4 no shows by Brinks.

My 90 year old grandmother has been without service (but still paying) for 6 months and they continue to drag their feet.

Av

When I call to assist her, each call I'm informed about new hoops I have to jump through to help. Record any call you have with them. They lie, drag their feet and delay responses in the hopes you get tired of pursuing them for the service they refuse to deliver.

This company is horrible

Avoid doing business with them after protect America was sold to them customer service became un reachable

Alarms were ignored equipment stoped working and after many attempts finally reached someone and many attempt to schedule a technician to come and fix the issues with no success 3 month we had no service and after finally canceled the service they claimed that I still owed them another month and send for collection agency for 48 dollars after 3 years of being a customer and no single late payment

No they sold my account to collection agency with added late fee and some service fee that was never agreed on

Technician showed up after 2 minutes of signing, made sexual innuendos towards me and high five me because my late husband was black. I tried to cancel since they're closed on Sunday the following Monday, but they refused.

They gave me 2 old, used cameras that are offline since 23 November. I wanted an additional indoor camera but never received it. Nothing but lies and deception. Customer service is poor and unhelpful.

Hung up on me twice and only lied. Stay away from Brinks at all cost.

I pay $86 for 2 lousy cameras and was told I'd save. With ADT I Paid $56 for exceptional service and working cameras.