Brinks Home Security
Brinks Home Security Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brinks Home Security has 1.5 star rating based on 374 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Brinks Home Security to a friend or colleague.
- Rating Distribution
Pros: No pros, Cancellation policy stinks, All negative.
Cons: Poor customer service, Customer service & billing, Customer service sucked.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brinks Home Security has 1.5 star rating based on 374 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Brinks Home Security to a friend or colleague.
- Rating Distribution
Pros: No pros, Cancellation policy stinks, All negative.
Cons: Poor customer service, Customer service & billing, Customer service sucked.36% of users think that Brinks Home Security should improve its Customer Service.
75% of users say that they won't use Brinks Home Security in the future for similar services or products.Recent recommendations regarding this business are as follows: "Pay ur bill 2 weeks early", "Make sure you know your equipment", "Stay away from this company! l", "Ask for free signs", "Hire more works.".
Most users ask Brinks Home Security for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Brinks Home Security Reviews
"Discontinue my account, it was good with a professional man from Dallas by the name of Rey."
It was over all a good experience. The only the thing was my camera was being blocked by a column we have. And we couldn't see the street
"Payment"
The last 2 weeks I will scan the arcade to make my payment and I give my info and when it gets to how much I'm paying I give the answer they then direct me to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Harassment for cancellation
Don’t do business with them..they draw things out,customer service is rude and deceptive…and unreliable
When the issue was batteries, they sent them; the only problem was they were the wrong ones. They never sent a service person, always the wrong batteries. I ended up buying them at Amazon. One time I was away; the entry sensor did not work.
My wife called to report it, and they conned her into signing an extension contract. If they sent a new one, she did; they did, and guess what? It wasn't compatible with the older TW system. Then we had three alarms go off; one was the smoke alarm.
There was no call to us, local fire department, or police. We then tried to cancel and they wanted money, so we told them we have since pulled all the old TW equipment and canceled our landline.
Still getting charged. Lawyer time.
Help with new phone
Very helpful with my problem.
Could not set up new phones agent helped to set new passwords for both of us. Agent waited until system was working again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTouch screen isn’t working
I could not use the touch screen to set or disarm the system. I called tech support.
Tech support had me unplug the unit to reset it, and that seemed to fix the issue.
The screen alert says I'm due for an update. I'm not happy that a representative has not contacted us to work with us to upgrade the system for almost six years, according to the date on the screen.
- Great job monitoring alarms
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company practices
No resolution as Brinks does care about elderly customers no longer able to care for themselves in their own home, their mantra is they signed the contract they owe us money. But if they die or you throw them in a nursing home then we can waive the fees
I have been told by the mgr of your customer service dept after getting the run around for 3weeks that the only way that my elderly mothers early cancellation fee can be waived is for her to die or for me to throw her in a nursing home. And that because I have the ability to care for her in my home your policy is to enforce this early cancellation fee and place an extreme financial burden on my family.
This is horrendous!
Preferred solution: Full refund
User's recommendation: NEVER USE THIS COMPANY!!
Hello Kathy. Thank you for bringing this to my attention.
My name is Pol and so we may further discuss your account, please feel free to send us an email at socialmedia@***.com with your mother's account details, a brief request description, and we will investigate your concerns and get back to within 1-2 business days. -Pol H.
Indianapolis, Indiana
Payment
The last 2 weeks I will scan the arcade to make my payment and I give my info and when it gets to how much I'm paying I give the answer they then direct me to a phone number to call
User's recommendation: Pay ur bill 2 weeks early
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service outrageously expensive!!
Brinks never reached out to resolve the issue
Was bamboozled into signing a contract with this awful company they installed a video doorbell that went out within a year charging me $75 just for a service call to come out and swap it out in less than 2 weeks later that one *** out and they tried to charge me another $75.
Their equipment is trash it constantly breaks so that they can charge you a service fee and it takes them two to five weeks to get out to fix the equipment. If you call for customer service you will be on hold a minimum of a half an hour. Every aspect of this company from equipment to customer service to their technicians is awful subpar absolute trash do not recommend whatsoever!!!
User's recommendation: Don't!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigns
As customer we should not be charged for signs to put on our homes. Especially at nine dollars per sign.
That is a bit expensive. I am also shocked because this is a way of exposing your company and letting others know that Briz is at use at my home and yet Im being charged for signs thank you
- Feeling safe
- Expensive signs that you all should be providing
Preferred solution: Price reduction
User's recommendation: Ask for free signs
Hello there. We understand your concerns are very important and we aim to make the best experience possible for you.
So that we may continue to assist you, please email us with your account details at socialmedia@***.com and we will get back to you. -Paul H.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to cancel due to customer unable to care for self
I have contacted the company many times and they refuse to waive my mom’s $600 early cancellation fee unless I put her in a nursing home or she is dead.
They are now sending threatening letters to my home about payments. This ridiculous!
She had to move in with me due to the fact that she is unsafe to live by herself and unable to live on her own. I work from home in California and I'm able to take care of her without needing to place her in a nursing home. Brinks has given me the runaround for months and after telling me if I provide a POA that they will forgive the early cancellation fee due to my mother no longer being able to take care of herself in her own home. They have now taken the stance that unless I throw her in a nursing home or she is a military personnel, they refuse to forgive her early cancellation fee due to the fact that she has had multiple strokes and is unable to care for herself in her own home.
I spoke with a manager today, who says that he'll give me a 20% discount which is still an extreme financial hardship for my mother, but they wont forgive her early cancellation fee all because I chose to take care of my mother in my own home instead of throwing her in a nursing home. The manager stated that it was Brinks policy to only forgive early cancellation fees if the customer was military, they died or were placed in a nursing home, so Brinks Home Security refuses to forgive the additional amount left on her contract because I am able to take care of my mother in my own home since I work at home and can be there 24/7 therefore they refuse forgive the early cancellation. But according to them, they do care about their customers, according to the manager of the cancellation department I spoke with today. Brinks refuses to forgive the remainder of her contract due to the mere fact I did not put her in a nursing home.
That is the only way they will forgive it, besides if she was a military personnel and had to move or she died. This is horrible customer service and extreme predatory behavior on the elderly!
- Prey on the elderly
Preferred solution: Full refund
User's recommendation: NEVER
Pinellas Park, Florida
My alarm went off in my house, so nobody called me
I called Brinks alarm company. Young lady answered and she walked me through all the things that were wrong in my house and put things back together like the smoke alarm.
I couldnt figure out why alarm would go off and nobody would call me.
She straightened it right out now. Shes awesome thank you.
User's recommendation: Make sure you know your equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Company
Brinks preys on the elderly, if they can no longer care for themselves in their own home Brinks will waive the early cancellation fee only if they DIE or you throw them in a NURSING HOME! If you are able to care for them in your home Brinks states that they will NOT waive the fee because they are not dead and you did not throw them in a nursing home and that they will enforce the cancellation fee.
Hello Tara, thank you for letting us know about the concerns you have regarding your account. Rest assured; we’d like to help you with this.
Please email us your account information to socialmedia@***.com with your account details and we'll get back to you shortly. -Paul H.
Replying to
Resolved: Smoke alarm, 1 of 6, would not stop blaring
Company fixed the issue and I have been provided with apology. They replaced the defective detector, but then charges for a video call to integrate to system, they also tried pushing their service plan, which is an expensive nothing. We are looking for an alternative alarm service...absolutely have lost us as a customer
After a "video conference" with a tech, 3 days later, he determined the device itself was broken. So, for a $10.00 fee, (supposedly for shipping, although it's about a 1lb package) I received an email stating they were sending a new unit. They have another video appt scheduled for next week to install
I could not reach a "live person" no matter what numbers I called. I ended up taking the alarm down, and taking out batteries.
This helped, but then the alarm pad started beeping, turned volume down to finally silence, however, this resulted in an unsafe condition overall, as with volume turned down I would not receive any notifications in case of fire, intrusion, or panic...why have it monitored 24/7 when no one is available?? Not a happy person
- Normal response time for an alarm incident is very good
User's recommendation: Keep in mind, it's pieces of hardware, and they can go bad, but having no way to contact after hours is not acceptable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscontinue my account, it was good with a professional man from Dallas by the name of Rey.
It was over all a good experience. The only the thing was my camera was being blocked by a column we have. And we couldn't see the street
4 days….tried to get out of contract. They refuse to comply… keep billing it!
Should pay attention to their customers.
Worse customer service ever! I their management doesn'tcare about you, just your money!
User's recommendation: Stay away from this company! l
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey could not help me.
I changed my account out of my late husband name too my name. When I did the door bell is not working. The assent told me that I had to make a appointment to do a telephone connection and it will be in two weeks.
User's recommendation: Hire more works.
Hello Leyla. Thank you for bringing this to my attention.
My name is Pol and so we may further discuss your account, please feel free to send us an email at socialmedia@***.com with your account details and we will investigate your concerns and get back to within 1-2 business days. -Pol H.
Lack of Customer Service
It is a Friday in early afternoon and we have been having an issue that requires Brinks assistance. Called their Main CS telephone number at least 3 times so far.
THE PHONE JUST RINGS AND RINGS!
Not even an opportunity to leave a voice message for a callback. How in the heck can a national company not have a staffed customer service on a business weekday?
User's recommendation: Read all the reviews before you choose Brinks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA nightmare!
Unresolved. They are still actively billing and ive yet to use their equipment or services since breach of contract on their end.
The customer service is horrible and not very competent. After multiple false alarms due to faulty new equipment brinks attempted to call my phone once and never reached out to my emergency contact on file. Thank God it wasn't a true life of death situation because I'd have been deceased in my home due to fire and break in. They never disclosed that in order for responders to respond you have to pay and file something independently with your city/county.
In addition they have randomly tested my fire alarm with no notice or warming scaring me as my alarm loudly sounds out of no where. I've had false garage intruder/breach alarms where I had to drive over 2 hours back to check it, intruder alarms in which they claim to have contacted police department and a year later no one has still showed up. They attempt to trap you in a contract and won't allow you out of it even when they've breached the contract. There's been an issues with the a sensor for 9 months that's not reachable without a ladder claiming it was "tampered" they tried to charge me almost $100 service fee for them to come look at.
I was also told when I purchased that the cameras had audio and could save video clips, that's a lie.
Save yourself the trouble don't deal with brinks you're better off self monitoring with ring or something similar. They are relentless amd will require legal representation to get out of a contract they breached.
- App
- Cost
- Delivery of services
- Reliability
Preferred solution: Back dated termination and cease of breached contract and credit to zero out account
User's recommendation: Avoid at all cost
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No sirve son ladrones me cobraron de más nunca atienden