Brinks Home Security

My name is Linda Brandon, 2245 Bruce St., Kingsport, TN Customer #70060****. Was told back in January that my account had been cancelled, but continued to get statements that read if not paid, account would be cancelled!

Then after numerous attempts to talk with someone that could help me, never got anywhere! May 25, 2024 was sent a letter titled: ACTION NEEDED TO CANCEL. This notice stated "To cancel your account, please complete the authorization form below and return it to us with your final payment of $1262.10,by 6-24-2024 Please note we must receive the completed authorization form and you must pay your final bill by this date, or your account will not be cancelled." I completed the REQUEST TO CANCEL SERVICE form and returned it along with the $1262.10 and mailed 6-12-2024 and it was received 6-20-24 by Brinks. I sent the entire page with my payment and just now received an invoice dated 6-21-2024 saying I had a credit balance of $975.80???

I know my cancellation form was received along with the $1262.10 on 6-20-24, and this last statement was dated 6-21-24--- Could SOMEONE in your legal department please get this settled? Could save Brinks lots of postage, printed statements and me lots of headaches!!!

My contract was for $35.95 per month and SPECIFICALLY told it included the warranty. That is the ONLY REASON I renewed.

Just checked my bank where I have 1 account for drafts and they are charging almost $50 per month.

Called and 1st person checked my info and sent me to customer loyalty to have the overcharge removed. I thought for a brief moment that there was a tiny bit of integrity.

When I got there, no deal. They have been the most deceptive and 1/2 truth company I have ever dealt with and I missed my chance of dying young.

They told me I agreed and it was recorded. I asked for the copy or transcript, "that would not be possible"

I would NEVER NEVER NEVER do business with them.

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression.

First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues.

In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system.

Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance.

The final straw for me was when I decided to cancel my service with Brinks.

To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so.

Overall, my experience with Brinks Home Security has been disappointing.

The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.

I wish I stood with ADT now because Brinks is even worse. I don't know why they trying to say the batteries are low in both my sensors when they was already checked by their technician in November.

Now all of a sudden Brinks that the Hallway glass break malfunction and the battery is low. Every weekend is something supposed to be wrong with my sensors. I don't know what is going with this company but their equipment is very cheap and is probably not working correctly and they are putting the blame on my ADT sensors. I have never had any issues with their equipment.

I wish I never signed a contract with Brinks.

They are really aggravating me with these bunch of lies! Something needs to be done about Brinks

Brinks told my 90 year old grandmother that the battery in her system needed to be replaced in September 2023 and that she can do it herself.

When she did as they instructed, it cut the connection from her system to the Brinks alert system.

She has been trying to get Brinks to come out to reconnect it since September and has made $224 in payments during this time.

4 appointments scheduled, 4 no shows by Brinks.

My 90 year old grandmother has been without service (but still paying) for 6 months and they continue to drag their feet.

Av

When I call to assist her, each call I'm informed about new hoops I have to jump through to help. Record any call you have with them. They lie, drag their feet and delay responses in the hopes you get tired of pursuing them for the service they refuse to deliver.