Anonymous

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Verified Buyer
| map-marker Canastota, New York

Robbery by thief disabling security

Brinks Home Security - Robbery by thief disabling security

Need to cancel.

Robber is using to survey me & home & making it easy for him to enter & steal.

You Tube will sell device to disable security or a key to open any lock

They will also show you how to make both of these things.

Police need proof or else they can do nothing. No proof when thief an disable security to these cameras.

Thief can take items from your house & when he gets them to his house,

The police cannot touch him, search his house, etc,. Home owner has no way to get

Their belonging back. I have been robbed since 10/29/21.

Have stayed home 24/7 for over a year.

A friend comes so that I can get food.

Doctors, dentists, etc , I cannot do, cannot leave house. But he is still stealing.

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User's recommendation: Police need proof or they cannot help you. YouTube shows them how to disable cameras

Rita Wasmer

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Verified Reviewer

I had Brinks Security System Installed over a year ago nothing but problems!

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A guy by the name of Michael Walker came to my house, said he worked for Brinks Security System! So I let him talk me in to getting a security system, which he installed him self!

I've had nothing but problems, He did something that's caused me electrical issues in a couple rooms of my house! I never had Electrical issues until he installed Brinks alarm system! Brinks is worse than ADT! My Alarm has not worked a third of the time it's been installed by Michael Walker, he claims to have had an office in Overland Park, Kansas and worked for Brinks!

Now I'm going to have to hire an Electrician to fix the electrical problem this moron has caused to my home! I WANT MY CONTRACT CANCELLED ASAP! THE ALARM SYSTEM IS NOT AND HAS NOT WORKED A 100 PERCENT SINCE HE INSTALLED IT ! I HAVE EVERY INTENTION OF CONTACTING MY ATTORNEY AND SUING FOR JUNK SECURITY SYSTEM!

I am GOING TO FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE, THE BETTER BUSINESS BUREAU AND CONTACT THE NEWS MEDIA TO DO A INVESTIGATION AS WELL! I WANT A COPY OF A CANCELLED CONTRACT IN MY HAND! Furthermore, I WANT YOUR JUNK EQUIPMENT OUT OF MY HOME AMD A REFUND OF MY MONEY IV'E PAID FOR THE LAST YEAR OR SO!

SO I CALLED MICHAEL WALKER ON 8/8/2023 TO COMPLAIN, HE SAYS HE NO LONGER WORKS FOR BRINKS AND IT'S MY PROBLEM! WE WILL SEE!!

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Loss:
$1200

Preferred solution: A FULL REFUND SINCE I HAD THERE NO WORKING LOUSEY SERVICE! AND A COPY OF A CANCELLED CONTRACT! AND THEM TO PAY FOR FIXING MY ELECTRICAL ISSUES THIS IDIOT HAS CAUSED TO MY HOME! DUE TO HIS NEGLECT AND NON CONCEREN!

User's recommendation: DO NOT DO BUSINEESS WITH THIS BUSINESS! THERE THIEVES!

Connie D Mpg

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Verified Reviewer

Brinks Security is charging me service fees and I was told there would be none

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I bought a home security system June 30, 2023.. The salesman told me if I signed a five year contract there would never be the $75 service fee if I had problems with the system.

They installed two doorbell cameras, one of which they could not get to work. They left and came back and did something and the camera worked for about three days, then quit working. I finally called the salesman and he did get a tech to come out five days after the agreed upon date. They said there may be too many wires going to that location and moved the doorbell camera to my back door.

It worked for three days and is not working now. I called for a tech to come out and was first told it would cost me $220 to have someone come check the camera, I said that was not right, she checked and then said it would only be $75, I told her I signed the 5 year contract so there no fees for service and she told me to call my salesman. I did, no answer and no return call as of yet. Then I called the customer service number and was told I needed to have an electrician come out and make sure I have enough voltage to run the camera, Brinks does not do that.

Their business is installing security cameras, surely they should be aware if there is not sufficient power where they install a camera. He also told me there will always be a minimum fee of $75. I feel that I was misled and lied to by the salesman. I have only had the system for 3 weeks.

I told customer service I would gladly have *** in my wall if I could just get them to come take the system, but was told it would cost me over $2000. I am almost 70, live on social security and the salesman was aware that the $95 fee per month was absolutely the maximum I could pay. I thought I had not received a contract, but apparently I did, online, just didn't realize it. I assumed I signed online because he did not have a contract with him.

I was never told I had two days to change my mind, I thought after a large purchase you had 30 days.

I just assumed dealing with a large company like Brinks they would honor their commitment. I feel I was deceived due to my age and gender.

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Loss:
$95
Cons:
  • Camera went out within 30 days and they are refusing to fix without fee

Preferred solution: Termination of five year contract

User's recommendation: STAY AWAY FROM BRINKS HOME SECURITY

Jonquil Tbo

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Verified Reviewer

Problem with alarm going off not able to figure it out myself so I called the office

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My problem started on Monday. They were not able to resolve.

It said they did a dialysis check. Couldnt find anything wrong ,Tuesday I the call saying that my alarm is still going off no problem phone technician did a dialysis check could not find a problem, Its now Wednesday called was told the same thing, Thursday I called and was told that the batteries needed to be replaced,They do not have technicians to do that. I would have to do that myself, Friday I called and ask for a supervisor was told that he would have to call me within 24 to 48 hours,Large as Brinks company with over 5 to 20 supervisors at a location nobody could call me within eight hours. Thats unreasonable very very poor customer service, I finally was able to go on Google, an find a Customer Service main number who was able to respond very rapidly very very understanding, and came up with a virtual technician, who name was Jeff, and was very very helpful, looked at the box, looked at the door, came up with a solution.

The magnet was broken, and the box needed to be reset, so we could take it off of a program that it was locked on we were able to resolve this within 30 minutes out of the five days that Ive been calling.

I also think that when you ask for a supervisor they shouldnt tell you they cant reach them at this time from 9a to 5 PM. No one return my call and when you ask for a corporate number someone should be able to give you that number,dont tell them they dont have the number,aI think if a customer request for a corporate number, it should be given thank you.

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Pros:
  • Better customer service
Cons:
  • Supervisor
  • Needs to respond within 3 to 6 hours

Preferred solution: Price reduction

Tracy H Zbv

Beeping going off

My mother in law has security system and a beeping goes off every morning at 530 in the morning is there any way we can turn the beeping off without missing with the alarm. Can it be reset without someone coming and charging her.
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Preferred solution: Find out how we can turn beeping noise off

Anonymous
map-marker Peoria, Arizona

Connection problems

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My wife's phone got messed up and we couldn't fix it. Carrie was a tremendous help. Thank You! We got it going again!
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Anonymous
map-marker Indianapolis, Indiana

Kendra Thomas … Thank you for being incredibly kind and professional! Brinks is fortunate to have you as an employee.

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I have tried several ways to contact Brinks Security so I hope this works!! I would like to let management know that Kendra Thomas is a wonderful employee. She contacted her supervisor to ask if the charges for labor could be removed because I did not need someone to fix something when I thought I did. Not sure if that makes sense, but she was great! I live in the Nokesville area. Please acknowledge her in some way.
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User's recommendation: Brinks is a solid company. Thank you Kendra!

Inga F Upi

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Verified Reviewer

Terrible company

I had ADT in my former home but then moved and got a promotional offer to move to Brinks for a 3 year contract. The panel completely stopped working about 4 weeks before I was going to go on vacation.

I called brinks and scheduled an appointment for repair. The earliest appointment I could get was almost a month later. The night before they were supposed to come they cancelled and when I called they said the earliest they could come out was after I was on vacation. The whole point of a security system is to monitor your home when you aren't home!

I called ADT and they came out and fixed Brinks system. I paid the tech under the table. Unfortunately I still had a year left on my contract with brinks so I suffered another year.

They are a terrible company. I switched back to ADT.

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Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Avoid Brinks and find another security company

Anonymous
map-marker Dallas, Texas

Worst Customer Service

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Brinks Home Security is the worst home security company out there. I have had them for 1 1/2 yrs now and have had so many issues with them.

Trying to schedule service is a nightmare. They make you wait weeks on end to get someone out to your home. You schedule an appointment and they don't have anyone available for weeks. Once you get your appointment scheduled, they then reschedule it push it out even further.

The Techs show up without the equipment they need, even though I told them what the issue was when I called to schedule. Trying to escalate issues is impossible. I have spent hours on the phone getting transferred around only to get disconnected with no resolution. I left multiple messages and nobody ever called me back.

Don't waste your money, go somewhere else. I will cancel as soon as I am out of this contract.

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User's recommendation: Don't use Brinks

Kimberly C Ovo

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Verified Reviewer

Coerced my elderly mother and grandmother

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They knocked on the door in a senior community and told my 70yo mom and 88 yo grandma that 3 of their neighbors had been raped and beaten. Sold them a 5 year contract(without disclosing it was a contract) a system that's too difficult for them to use. When I called customer service I was basically told too bad so sad.
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Loss:
$2500

Preferred solution: Cancel the service

User's recommendation: Don't trust

1 comment
Guest

Hearing of this recent experience with us is alarming to say the least. At Brinks Home Security, we strive to assist each customer effectively and we certainly apologize for any inconvenience this may have caused you.

We would be happy to investigate this matter further and provide an amicable resolution.

Please provide me with your account information via email to socialmedia@***.com. -Andrea

Lee B Vki

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Verified Reviewer
| map-marker Madison, Alabama

They told me I had a contract

They put me in the credit bureau and just messed me up I lose my credit rate went from 700 to 560 I lost a few credit accounts because of that. I never signed on the dotted line to a contract. I had to get credit saint to get them to remove them from credit bureaus all three.
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User's recommendation: Don’t believe what you hear

Caroline CS

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Verified Reviewer

A total scam

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A complete and utter scam. I was a loyal customer until they tried to hit me with outrageous charges.

Hundreds of dollars to move, tried to charge me twice for their mistake of equipment being sent to the wrong address. When I tried to cancel they tried to charge me thousands and claimed I signed a 5 year contract. Never once did I receive and sign any contract. Before I even cancelled, they locked me out of my account.

Customer service has been no help at all.

They just tell youre wrong and dont try to offer any solution. There are so many better security companies that wont try to scam you time and time again.

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Cons:
  • Scam

Preferred solution: Price reduction

User's recommendation: Stay far away

Edward C Zxj

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Verified Reviewer

Regret choosing brinks

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Updated by user May 30, 2023

Called about equipment and price but dont give complete details when they promised to lower bill and bill only went down $4.00 a month and extended service for another 2 years what a waste of time

Original review May 30, 2023
My product sometimes lags when doorbell is rang and it is not compatible with Google products, when you call about the bill they trick in lowering the price but they extend your contract and then bill doesn't go down they dont even offer to upgrade equipment just keep collecting your money i am not a very happy customer after contract is up will definitely be looking else where i have had more issues than a happy experience wish i would have went ADT
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Pros:
  • Smart home
Cons:
  • Doesnt work with google outdated

Preferred solution: Price reduction

John G Wsh

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Verified Reviewer

Since 2015

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My experience with Brinks began around May of 2015 when a Monitronics sales guy came to my Dental Practice in Sanger, Texas. I got free equipment (not really free leased) at my office and over 3000 dollars worth of equipment purchased for my home including garage and a large shop.

They were complete with 2GiG panels and wifi controlled lighting and door locks. We quickly became frustrated as the techs were not able to actually link the hundreds of items as we lived in the country and had really bad wifi. So after making a deal with a company called Speed of Light Broadband. I made a deal for 179.00 a month they would give me unlimited best they had.

I ended up hiring an off duty ADT guy who was a patient of mine to come out and reconfigure the whole house. We even had heat sensors in our attic. Problem solved.

Fast forward to 2018, when we added on to our house. We believed that we were month to month with Monitronics/Alarm.com which had changed it's brand to MONI.

Same company new brand woooohooo. We were not in a 36month deal apparently someone had reupped us for 3 more years. Something I and my wife would definitely not do, as we were secretly planning on relocating to the coast of Texas and selling our practices. When asked for the contract we signed we received a sheet of paper with a scribble on the page, and when I asked them about the phone conversations could they produce the tapes of when we said yes Renew for 3 more years.

We got busy and never continued to fight it.

Sold my practice on Sept 13, 2019 close date. Had negotiated for the new owner to continue using the now BRINKS instead of MONI monitoring at the office. At our home my wife got on the phone and proceeded to try and pay off our contract which was in the few thousands of dollars and she was transferred on the phone to a Customer Retention Manager after several calls and literally hours on the phone.

On this call, we agreed to pay 1400.00 which was paid on our credit card and if we sent 3 pieces of equipment back to them they would not charge us another 1400.00. Several weeks later we received a bill for 1400.00 from Brinks.

We were also being charged on our personal checking account for the monitoring of a home we did not own any longer. It took about 3 months of calls to get them to stop that and no money was ever returned as they said they did indeed monitor the house during that time. Oh well.

During the call the people kept trying to get us to pay for the equipment to "close" the account. We had sent the equipment back and it was signed for by a Brinks employee.

Thank God for FEDEX. After living on the coast for several months and numerous phone calls to them during COVID. They continued to say that the Manager we spoke to, was not AUTHORIZED to make a deal. Weird.

We found the managers name and sought him out and he was still working for the company but planning to leave. He said yes he indeed had approval for that deal and that he made deals like that 'all day long'.

We escalated all the way to a VP with Brinks who assured us that he would have the charge removed from our record and close the account officially after he had a chance to "pull the tapes and listen to the transaction." He would contact us if he felt that we owed the money, and took our phone numbers, email addresses and great deal of information. If he didn't contact us, rest assured the situation would be handled. YAYYYYY!

Fast forward to January of 22.

While trying to purchase a new home, we were asked to take care of the Collections from Brinks. Two days later I started receiving text messages, and phone calls from MOUNTAIN RUN SOLUTIONS. Apparently they had purchase my now 1500.00 bill from Brinks. I wrote them a long explanation and told them I would not be paying them for this debt because we did not owe it and that we had already been through all of this for months.

So after about 4 months in 2022, I found online CREDIT GLORY and paid for their service to remove the information from my credit report.

I was attempting to expand an office and would need to borrow money. Credit Glory was 299.00 up front and although I have Experian/Free Credit Report since day one, I would have to pay for a company called IdentityIQ? 19.99/month for the 3 months I would need CREDIT GLORY. The 3 months turned into 99/mo until December of 2022 when I noticed I was still paying for both.

So I cancelled it was easy and they were a great company, although there is one problem. The second they quit sending the monthly disputes MOUNTAIN RUN SOLUTIONS puts the junk back on my credit so I am out almost the amount that I fraudulently was being extorted from Brinks. What is sad was I was a great customer and they are so greedy that they still attempted to mess with me and it is still a problem today in 2023.

THE MORAL OF THE STORY IS DO NOT USE BRINKS THEY ARE A HORRIBLE COMPANY.

Sincerely, Dr.

John Gage Corpus Christi, Texas. SSi

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Loss:
$1500
Pros:
  • Equipment
Cons:
  • Literally everything but the equipment

Preferred solution: Full refund

Dewayne K Cfv
map-marker Madison, Alabama

Unprofessional Technical Support

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I am having trouble with a door sensor at my home. On yesterday, Saturday, the 29th of April, I made a call to Brinks Home Security for help on getting a new sensor to work I had received from Brinks.

After making a call to Brinks, a tech answered, I explained my issue. The tech had problems locating the type of system I had in my home. After about 20 minutes of being on the phone with the tech, she states, "let me see if I can get someone to help you." The tech leave the phone and never returns.

I make another call to Brinks Home Security and requested a manager. The tech on the phone refused to get a supervisor until I tell him specifically why I want a supervisor.

I responded that I having problems getting help with my issue. The tech refused to get me help until I tell him specifically why I wanted a supervisor. After explaining to the tech I was having problems with an sensor, he then placed me on hold an stated he would get a manager on the phone. The tech came back on the line and stated a manager would be with me soon.

the manager never came to phone.

I have had alarm service with Brinks for several years now and I must say I have never received such poor technical support and dealt with such unprofessional people. It so bad that i am seriously considering switching alarm providers as soon as I can find one that I believe can meet my need. I even contacted the chat line, that suppose to be manned 24/7. Know one even responded to my chat!

You all have my contact information, the ball is in you all's court.

But in the meantime, I will be looking for another provider.

Sincerly Dissatisfied,

D. Kelley

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User's recommendation: Be wary of this company